Welcome to gifting girls

The Mart for Giving Hearts
You are someone who loves to help make friends and loved ones smile and to surprise people to make them feel special. You make note of special occasions or accomplishments and look for ways to celebrate. You have a giving spirit and heart and love the process of finding and delivering gifts to those you care about. Sometimes you splurge and sometimes you are a fierce discount hunter... either way you love the thrill that comes with giving. You are a gifted gift giver!

the book that examines gift giving and ways to enhance your gift giving style

About
The Gifted Gift Giver is an easy to read and robust collection of perspectives on why and how we develop our gift giving styles. Whether you are a passionate finder, wrapper and deliverer of gifts or someone who wants to do better, this book explores ways to enhance the ultimate gratification experinced by both the giver and receiver. For retailers striving to attract more gift giveing revenue, this book explores the mindsets and "heartsets" of gift seekers and shoppers which when applied, can enhance the relevancy of offerings in the marketplace. **Stay tuned for curated gift ideas on this site that will help you surprise and delight the important people in your life!
The Gifted Gift Giver is AVAILABLE ON AMAZON OR WHEREVER YOU PURCHASE BOOKS. Email us to inquire about bulk order availability.

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retailer partnerships

If you own or represent a retailer that targets gift purchasers, please reach out to explore ways we might work together to strengthen your brand messages around gift giving. There are many opportunities to partner using the Gifted Gift Giver content to build awareness and preference and ultimately sales from your passionate gift giving customers. Contact Diane at stoverserb@msn.com to learn more about innovative ways to engage with customers.

take the gifted gift giver course

We offer a live web course for small or large groups to explore the cultural, historical and psychological impact of gift giving and ways to enhance your gift giving style. This program can be customized to your needs but typically requires a block of 45 minutes. To learn more reach out to stoverserb@msn.com

in the news LNP Lancaster online

Lancaster County author dishes on how to become a gifted gift giverBy MARGARET GATES | Custom Content Editor Dec 7, 2024Diane Serbin Hopkins has focused on customer experience throughout her career, so it’s no surprise that gift giving means more to her than simply checking a name off a list. A former vice president of innovation for LGH who now runs her own Lancaster-based consulting firm, ExPeers Consulting, Hopkins recently authored the book “The Gifted Gift Giver: a guide to helping dear ones feel special and surprised.”In an easy-to-read 134 pages, Hopkins explores everything from the cultural to the psychological aspects of gift-giving, shares gift-giving success stories and offers gift ideas along with advice for becoming a more gifted giver. “I love to give gifts, I love to wrap gifts. I’ve always loved that,” Hopkins says. But it wasn’t until she became certified as an experience economy expert that she started seeing the science of creating those experiences beyond her professional life.The idea for the book was to apply some of those same tools for designing customer experiences to the gift-giving process, whether it’s delighting the recipient on Christmas morning or on some other occasion, such as a birthday or wedding shower. Does that mean there’s a right way and a wrong way to choose and give gifts? No, she says. “But if you’re upsetting your recipient, you’re probably doing it wrong.”Here are some takeaways from the book that can help you improve your gift-giving, not only during the holidays but all year long. Watch and listen: “Being a good listener and a good observer is your best bet,” Hopkins says. Notice what people are interested in, what they like — and don’t like — and jot down notes, even if it’s something as simple as, “Mom likes dark chocolate.”Sometimes ideas come easier than others. Over the summer, Hopkins’ sister admired a pair of pants Hopkins was wearing at the beach, so Hopkins plans to surprise her sister with a pair of those same pants this Christmas. “I love when those things happen,” she says. It’s no surprise: If you’re not worried about the element of surprise, have a conversation with the recipient and ask them what they want. As an alternative, Hopkins created a wish list for family and friends to fill out. It includes room to list cool things they’d love to have along with their favorite snacks or treats, because Hopkins often likes to include food as an add-on to her gifts. Of course, Hopkins was still left with some work to do the year her 8-year-old granddaughter wrote “bottled water and trophies” on her list.If the wish list is long enough, you can also refer to it for birthdays, anniversaries or other special occasions throughout the year, she says. And because the recipient won’t know which item you are choosing from the list, there still can be an element of surprise. One cool thing: One way to really simplify your holiday shopping is to buy one item in bulk and give it to everyone on your list. Obviously, it should be something that all your recipients would consider practical and/or appealing. In her book, Hopkins offers examples such as muscle massagers, robot vacuums or gift certificates to Ancestry.com.One year, Hopkins gave everyone on her list a fire blanket that can be used to smother small fires in the home.“Safety things are universally practical,” she says. “I knew nobody had them. I bought a whole bunch. I let them know, ‘I don’t want anything bad to ever happen to you.’ … Nobody jumped up and down, but they appreciated it.” It’s in the cards: “When I really get stumped, I go to gift cards,” Hopkins says. “You can’t really go wrong with a gift card.” If you’re worried that it seems impersonal, write a corny little poem to go with it, she says. Budget well: “Gifts don’t have to be expensive to be memorable or appreciated,” Hopkins writes in her book. Consider what you can handle financially, rather than spending more than you can afford. One way to snag some extra holiday shopping funds is to build up cash-back rewards on your credit card throughout the year. Planning ahead and buying gifts throughout the year is another way to ease the financial strain — and the stress. Last-minute shoppers may get a few good deals, but the selection is often bad, Hopkins says. “I don’t think there’s a big enough benefit for the stress it causes to wait,” she says. Don’t be hard on yourself: As much as you anticipate the presentation and, most of all, the reaction to your gift, don’t be upset if it doesn’t go quite as planned. “It’s not always going to be perfect,” Hopkins says. “Try for delighting them but be OK with them returning something. If you didn’t delight them at phase one, you can delight them by letting them take it back and get something they really like.”

About the author

Diane Serbin Hopkins is a Certified Experience Economy Expert and author of several business books focusing on consumer/patient experience design. Her books include: It's Hard to be Easy, Unleashing the Chief Moment Officers and she co-authored, Advice from a Patient and Out Care the Competition. Diane is a native of Philadelphia and she is the CEO of ExPeers consulting. She has enjoyed the thrill of finding and giving gifts since she created many finger-painting masterpieces for her parents in kindergarten.
Diane is available for presentations, interviews and podcast appearances. Media can reach her at stoverserb@msn.com The Gifted Gift Giver has been featured on KYW Newsradio Philadelphia, abc 27 Good Day Pennsylvania and Lancaster News.

check your gifting talents The Gifted Gift Giver Quiz

c copyright 2024 D. Hopkins: The Gifted Gift Giver™ by Diane Serbin Hopkins Answer the following questions to calculate your Gifted Gift Giving Profile: Yes No 1-Do you keep a list of people you give gifts to all year long? 2. Do you keep a list of gifts you receive from others? 3. Do you purchase gifts all year long? 4. Do you purchase and wrap extra gifts to have around just in case you need one? 5. Do you have a dedicated storage area for wrapping paper, ribbons, giftbags? 6. Do you write special poems or letters to attach to gifts you give? 7. Have you ever been told you are a great gift giver by friends, family or co-workers 8. Do you typically jot down needs or gift ideas for loved ones all year long? 9. Do you monitor sales and coupons in stores and online to purchase gifts? 10.Do you build up credit card cashback to purchase holiday gift cards for others? 11.Do you give holiday gifts to service providers such as lawn guy, masseuse, dentist, physician, teachers, etc? 12. Do you always bring a host/hostess gift when attending a party? 13. Do you create gift bags/ baskets filled with many surprises for loved ones? 14. Do you have all gifts ready and wrapped for the holidays before Thanksgiving? 15. Do you remember to bring gifts back for friends or family after you go on a trip? The Gifted Gift Giver Quiz Score Sheet:0-2 Gifting Greenhorn: You think about gifts usually at the last minute and you will likely default to whatever you can find without much shopping around. You look forward to showing care for the recipients you just aren’t confident about how to delight them. You may find one type of gift and give it over and over. If you could find a way to stop giving gift that would be ok with you.3-6 Amateur Well Wisher: You give gifts when you feel it’s necessary but it’s not likely something you look forward to doing. You spend as little time and money as possible to find gifts. You don’t get very excited when receiving a gift but try to be polite. You make a minimal effort because you don’t get what all the fuss is about. You are capable of rising to the occasion when you choose a gift for someone special to you. You are able to push yourself to make a special memory for special people just not very often.7-11 Heartfelt Enthusiast: You love giving to others and showing them you care with surprises. You are excited to find just the right gift and you do plan ahead when you can. You take time to shop throughout the year and add a personal touch to gifts when you can. You love to receive gifts and show sincere appreciation and want to create the same feeling for others.12+ Wholehearted Caretaker: you look for gifts all year long for all the people on your list and you have an impressive list of people you care for. You are painstaking at finding sales, organizing, wrapping, and shopping for gifts and you can’t wait for your loved ones to open their gifts. It’s a thrill when you find the right gift and you get a bit anxious if you think you may have missed a gift giving occasion. You aren’t offended if someone chooses to return a gift you’ve given since you really want them to have something they like.

Reviews

  • Gerry Givnish, President, Life Celebration Inc.
    "The Gifted Gift Giver offers a fresh perspective and valuable insights into the art of giving, highligting the value of the experience for both the giver and receiver. I hve a newfound appreciation for the importance of the gift-giving process."
  • Corey newhouse, founder and CMO, Amazingclubs.com
    "Diane digs into the history and psychology behind giving gifts to create a unique guide for how to become a truly gifted gift giver. The book is filled with gift ideas, and (my favorite) heartwarming stories of gifts that made a difference in people's lives."
  • corina peacock, ceo, specworks
    "The Gifted Gift Giver dives into many aspects of personal or company gift giving that many of us take for gratned. Reading this book is like taking a class on gift giving creativity and effectiveness. I have always felt great joy just at the thought of gift giving and Diane has opened my eyes to how to give with intention and insight.

Contact Diane

Email
stoverserb@msn.com
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